AppNaWeb values the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, store, and protect personal data from all visitors and users of our website and services, in compliance with the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018), the European Union General Data Protection Regulation (GDPR), and other applicable laws.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information in three main ways:
a) Information Provided by the User
- Name, email address, phone number, and contact details.
- Information submitted through registrations, forms, newsletters, or support chats.
- Any data voluntarily provided when requesting services or support.
b) Information Collected Automatically
- IP address, browser type, and version.
- Operating system and device details.
- Pages visited, session duration, and interactions with the site.
c) Cookies and Similar Technologies
- We use cookies to personalize your experience, analyze website traffic, and improve our services.
- You may manage or disable cookies in your browser settings, but doing so may affect some site functionality.
2. Purpose of Data Usage
The data we collect is used for the following purposes:
- Provide and improve our services and website functionality.
- Respond to inquiries for support, questions, or contact requests.
- Send communications about updates, news, and offers (when authorized).
- Analyze website usage to enhance performance, security, and user experience.
- Comply with legal and regulatory obligations.
3. Legal Basis for Data Processing
AppNaWeb processes personal data based on the following legal grounds:
- User consent for communications and optional services.
- Compliance with legal or regulatory obligations.
- Contractual necessity when data is required to deliver requested services.
- Legitimate interest, when applicable and permitted by law.
4. Data Sharing
We do not sell your personal data. Data may only be shared with:
- Trusted vendors and service providers, required for website operation and service delivery.
- Legal authorities, when required to comply with applicable laws or regulations.
- Business partners, only when necessary and under strict confidentiality agreements.
5. Data Retention
Your personal data will be stored only as long as necessary to fulfill the purposes for which it was collected or as required by law. After that period, your data will be securely deleted or anonymized.
6. Data Security
We implement industry-standard security measures to protect your personal data, including:
- Encryption of sensitive data.
- Secure servers and firewalls.
- Access restrictions and continuous monitoring.
However, no method of online transmission or storage is 100% secure, and you share information at your own risk.
7. Your Rights
Under LGPD and GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or outdated data.
- Request deletion or anonymization of your data.
- Withdraw consent for processing at any time.
- Request data portability, where applicable.
- File a complaint with a data protection authority if your rights are violated.
To exercise your rights, please contact us using the information below.
8. International Data Transfers
If your data is transferred outside your country, we ensure adequate protection through:
- Compliance with GDPR and LGPD transfer requirements.
- Contracts with standard data protection clauses.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or services. Updates will be published on this page with a revised effective date.